Rad Experts Policies, Terms & Conditions
Payment and Refund Policy
We strive to exceed expectations for each of our customers in a fair and efficient manner by providing quality products and services. If you are unsatisfied with any of our products, you may return them within 30 days of receipt for an exchange, credit, or refund. Please contact us at 1-262-227-2341 for personal service. Packages must be returned in freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.
We strive to have the highest quality training classes available. Therefore, we encourage early sign-up for any class selected; customers will not be deemed officially in the class until full payment is received. All payments for training classes must be received prior to the beginning date of the class. Refunds can be obtained if the class is cancelled within 30 days prior to the class start date. If a person cannot attend the selected class and must cancel after the 30 day cancellation date, the class payment can be applied to another class that is in the same time category (2 day, 3 day, 5 day).
Payment for our consulting services must be paid within 30 days of receipt of the invoice. If paid within 10 days of receipt of the invoice a 2% discount can be applied to the consulting part of the invoice (not to expenses). If payment is not received within 30 days, or if a customer has different Corporate payment terms, (over 30 days) the cost of services will be higher to cover operational costs by Engelhardt & Associates, Inc.
While we are eager to guarantee the quality of our services,classes and products, all returns must be pre-approved by our customer service department. Please contact us at 1-262-227-2341 to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call prior to shipping your items back to us.
We prefer that customers pay for merchandise and services via Direct Deposit, MasterCard, Visa, or American Express. For customers who prefer to mail us their payment, we accept checks and must be sent to Engelhardt & Associates, Inc., 3200 S. Stonegate Circle, Unit 204, PO Box 50184, New Berlin, WI 53151
USA currency is accepted for transactions
This privacy notice discloses the privacy practices for (radexperts.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Rad Experts only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.
RadExperts.com and any information found on the site are offered for informational purposes only. Rad Experts is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Rad Experts. Rad Experts is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Rad Experts is not liable for:
- Products damaged by the shipping company such as manuals
- Use of presentations and other training materials provided by Engelhardt & Associates, Inc as part of training or for examples provided to a customer for guidance
Copyright © Rad Experts 2018. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on RadExperts.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Rad Experts). Please note: Rad Experts is a sub set of the Corporation that owns it, Engelhardt & Associates, Inc.
How to report Damaged Goods
Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at 1-262-227-2341. Please have your order number and contact information when calling. Please note, you must save the carton for the Shippers inspection.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by RadExperts.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you have question(s) about these policies, contact us immediately via telephone at 1-262-227-2341 or Sue@RadExperts.com.